The privacy policy detailed on this page will explain the specifics of VATPro’s collection, use, and disclosure of your personal data. By using VATPro’s services, you agree to the policy in full.

Who we are

Founded in Ontario but housing some of the finest VAT experts from the EU, VATPro will be your data controller. If you have doubts or questions about any aspect of our data collection, use, or disclosure, please contact our data manager, Ganna Vitko, by sending an email to [email protected].

The data we collect

VATPro may collect any of the following personal data from you:

• Your first and last name
• Any technology that you use to access the VATPro website, including but not limited to: operating system, IP address, username and password, web browser, installed plugins or extensions (including browser and plugin versions), etc.
• Details regarding your use of our services and website
• Your written testimonials, responses to our polls, surveys, or any other kind of feedback
• Potentially, your shared preferences about the marketing and promotional materials you would like to receive from us and our associates

Data collection methods

We typically obtain data via the following methods:

• Intentional provision
• Automatic collection
• Outside sources

Intentionally provided data is data that you deliver when prompted to. This includes (but is not limited to) the information you provide when you speak with our support, inquire about, register for, or purchase our services, subscribe to or unsubscribe from our newsletter, or give us feedback in any way (such as writing a testimony, filling out a survey, etc.).

By using cookies, our website will automatically collect information such as the software and hardware you use to access the website, as well as your activity on the site.

When we require it, we may also obtain your personal data from goutside sources like Google.

Data use and disclosure

Under no circumstances will VATPro use your information in any illegal manner, and your data will only ever be used for the following reasons:

• To make it possible to complete our part of the contract that we have with you.
• To ensure that we deliver the highest possible quality of service to you.
• To secure the company’s long-term well-being, as long as using the data in such a manner does not clash with your own interests or the law.
• To comply with the relevant laws, rules, and regulations regarding our field of work.

Specifically, but not exclusively, your data will be used to:

• Process you as a client
• Deliver the services you purchased from us
• Make it possible for you to pay us for the services you ordered
• File the paperwork and reports necessary for us to comply with local and international laws and regulations
• Notify you about upcoming changes to our services
• Notify you about any options for leaving feedback (for instance, via written review or survey)
• Improve our services
• Send you relevant marketing content, or other information that we think you would appreciate

VATPro reserves the right to disclose your information to third parties when doing so is necessary to achieve the aforementioned goals. In such cases, those third parties will not have the right to use your data for their own benefit.

VATPro maintains the right to process your data without your knowledge and consent for reasons that fall under the aforementioned goals. In cases when VATPro needs to use your data for any purpose not covered above, you will be notified beforehand, and provided with an explanation on the necessity of such action.

International data transfer

As we are located in Canada and work with partners throughout the globe, we may transfer your data outside the EEA (European Economic Area) to have it processed. We will only do so when we can guarantee that the information will have a comparable level of protection during and after the transfer, as approved by the European Commission.

Security

We employ systems to ensure the integrity of your data and protect it from unwanted exposure, use, alteration, or loss. Any experts or collaborators who gain access to your data will be given that access under contract and precise instructions.

Also, we have taken steps to avoid and minimize the consequences of potential data compromise.

Retention

Your data will be kept for as long as is necessary for us to fulfill our contractual obligations toward you and comply with the legal, accounting, and other necessities of doing so.

Most notably, we are legally required to keep certain data for tax reasons. Said data includes (but is not limited to):

• Your first and last name
• Your email and phone number
• All of your financial and transactional information

In addition, we may strip some of your data from any details that might identify or associate you with it. In such cases, we reserve the right to make long-lasting use of the stripped-down data without informing you.

Your rights and obligations

After providing us with your data, you will have the right to:

• Ask to access your personal data. Once you make the request, we will provide you with a copy of the information.
• Ask to have your data corrected. If it turns out that a piece of information we have on you is partial or untrue, you can provide us with updated information. After checking and confirming that the new data is true, we will update it on our end.
• Object to have your data processed. In cases where we are processing your data for the purposes of VATPro’s well-being, you may object to having your personal data processed by us or any third parties that we may employ. Under some circumstances, such requests may be declined.
• Ask to restrict the processing of your data. You may request that we put a hold on your data’s processing for reasons such as confirming whether the data is true, legal dispute purposes, and so on.
• Ask to deliver the data you intentionally provided to us, to you or another party. Upon request, we will do so in a convenient and easy-to-use manner.
• Revoke your consent for us to process the data that we need your consent for. Please keep in mind that revoking your consent will not apply to any data that we have already processed, and that exercising this right may result in us becoming unable to provide some or all of our services to you. In such cases, we will warn you once you inform us that you intend on revoking your consent.

Exercising any of the rights from above is as easy as sending us a message. We generally address requests within a month or less, but if we take longer, we will make sure to keep you informed.

While our contract is in effect, you may be asked to confirm your identity to access or use certain services. In addition, we may also request that you provide us with additional data if we end up requiring that data to fulfill our end of the contract.

Furthermore, if the data you delivered to us becomes outdated at any point, you will be expected to provide us with updated information. Not doing so may make it impossible for us to provide you with the services you require.